Support
Help for Event Organizers
It's probably been asked before...
Answers to common questions are updated regularly please take a look at the FAQ before submitting a trouble ticket.
Check out the Admin FAQCheck out these short videos on common tasks
Check out the Quick Start Guides
Help for Event Registrants & Participants
Questions about a specific event?
Direct any specific event questions to the event organizer.
Compete-At does not know details about individual events.
Technical problems registering?
Contact tech support directly from the event website contact page.
Check out the Registrant FAQCommon Questions
I lost my password, how do I recover it?
You can recover your Compete-At password by clicking on the ‘Forgot Password’ link on the login page of the specific event; you will be prompted to recover the password by answering the security question. If you can't remember the answer to your security question, please create a trouble ticket.
I can't remember my username, how do I figure it out?
Your username is your Email address. If you have a business and personal Email address, please try both. If you still have difficulty, create a trouble ticket.
I'm not receiving event notices or messages, what can I do?
There's a chance that automated emails may end up in your spam folder. Check your spam folder for past messages. Add "support@compete-at.com" as a trusted sender. You can also add "compete-at.com" as a trusted domain.
How do I cancel my registration or withdraw from an event?
You will need to communicate this directly with the event organizer to withdraw from the event and to request refunds. Go to the event website and click "contact" in the main navigation to contact the event organizer.
Instead of accepting an invitation, I re-entered a new team. How do I fix that?
Contact the event organizer and ask them to withdraw your errant entry. Then you will need to be re-invited by your team again to accept the invitation.
READ MORE COMMON QUESTIONS HERE