Admin FAQs
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Administrator/Event Organizer FAQs When will my event be published and available to the Internet? When you select the box next to “List Event” under the event set up: general information page your event will be listed and available for everyone to view online. The registration box will automatically "turn-on" on the date you specify in the "registration open" box. What if I organize the same event every year? Do I have to create the event from scratch every time? No, you can select the “Use a Previous Event” option when creating a new event. This allows you to choose an existing event to help start the process. This can be used to set up the same event year after year or to speed up the process. I have individuals that want to change or add information, but I have locked entries. How can I change this so that participants can make the modifications? Changing the lock entries date can do this. Go to Set up, General Info, and then on this page change the lock entries date to a time in the future. This should allow competitors to change their information but not allow any new entries. I want to send out the links to my event webpages. How do I do this? You can find the link to the event or the individual webpages by logging into the system, and selecting your event from the club calendar. Then select General Info>>Website. On this page you will see the individual URLs next to each page. Pick the one you want and then cut and paste the link into the e-mail or however you are sending the links out. I entered my own event to test it. How do I delete this registration? Login as an admin. Then click "Manage Entries". Search for your name and click on it. At the bottom of the page you will see a “Delete” button. The system will only allow you to delete entries that do not have any financial transactions. If you have any financial transactions you will have to click "withdraw". I am both an administrator and a registrant in this event, but when I log in I cannot get to the administrator events, why is this? In order to get to the events that you are an administrator for, you must go to your clubs and select your club. From there you will be able to access the site as an administrator. If you click any event under “Your Events” this will log you in as a participant. How do I delete a division? In order to delete a division, you should first make sure that everyone is removed from the division and placed elsewhere before deleting it. Once everyone is repositioned, you can delete the division by going to the "Division" tab under Event Setup. Once in the “divisions” page, select the division that you want to delete, and click delete. What if someone has not responded to my invitation? Be sure you sent it to the correct Email address. You have the option of resending the invitation. If you go under the “Personnel” tab you will be presented with a list of personnel in your club. Click the appropriate name and their information will appear. If they have not responded, there will be a “Resend Invitation” text with a box next to it. Click the box and then hit “Update” at the bottom of the screen to resend the invitation. Can a competitor from a foreign country enter using their credit card? Yes, the credit card company will do the currency translation, so the competitor does not have to worry about converting the fees. It will appear on their credit card statement in the currency that is selected. I want to manually approve entries/requirements. How do I do that? Event Manager gives you the flexibility and control to "queue" up requirement forms and entry forms for approval. On the requirements page in the Event Setup, select the appropriate "approval" checkbox next to the form. On your event dashboard, these will be flagged for you for easy processing.
Administer Requirements Can I create my own requirements for my event? Yes, you can create your own requirements. If you go to the Set Up tab and then select Requirements you will be brought to the Requirements set up page. Add the bottom of the page you will be able to add specific questions that are presented during the registration process. How do I approve someone’s requirement? Click on the "approvals" link from the event dashboard. Then you can either approve or reject the form or waiver. What happens when I reject a requirement? If you reject a requirement an e-mail will automatically be sent to the Skipper with comments.
Administrator Photo Gallery How do I set up a public gallery so anyone can upload images? There are a variety of options that you have when setting up your photo gallery. In order to make your gallery public so that others can view it, add their own photos, modify photos, delete photos, add comments, etc., you can select “permissions” under the “admin options” tab on the photo gallery homepage. The “Album Permissions” page will pop up. You will see a box to the left of the permissions options that lists “everybody,” “nobody,” “admin.,” and the names of the people signed up for your event. Depending on which permission you are changing, you will select the people who you want to have access on the left and then select the arrow pointing to the right to add them, or the arrow pointing to the left to delete them. This will give them access to do different things in the event’s photo galleries.
Administer Finances On my actual financial page how do the numbers become populated? The system pulls all of the payment information from the various forms that are submitted by the entrants and compiles it into the sheet. How do I approve a club account charge? In order to approve a club account charge you need to go to the entries tab and select search entries. You can either select a name or simply click on search entries to bring up all the entrants. From there you can click on the appropriate name and you will be directed to their information. Select the Payments tab. Once there you will see all the payments submitted by the person. Click the appropriate fee type. You can then either select approve or deny. What happens when I reject a club account charge? An Email is sent to the registrant indicating their charge was denied. We suggest you follow-up with a notification to the participant requesting they login to their entry and pay via another method. How do I change the payment type for a registrant? Below are instructions for changing a payment method for a registrant. For instance, they indicated they wanted to send a check, but have now decided to pay by credit card. 1. Once logged in, click on the event you are managing.
Administer Club Store How do I set up a store on my event website? Under the “Store” tab selection Setup. Select the Enable store box. Select the tax rate, e-mail address for the store, and any note that you wanted displayed during checkout. How do I edit a product in my store? Under the “Store” tab select “Products.” Either type in the name of the product or simply click “Search” to display all the items in your store. Once you have the list of items in your store displayed, click on the item name. This will take you to the product’s details and you can edit them and then click “Update.” How do I approve items in my store? To approve items in your store, go to the Store tab and select orders. From there, you can enter the customer name, order number, or simply click search to bring up all the orders. Click the order number to bring up the customer’s information. At the bottom of the page click “approve and charge” to approve the items. |