Admin FAQs

In the general setup, there is a "list event" checkbox. As soon as that is checked it will be viewable. The registration box will automatically "turn-on" on the date you specify in the "registration open" date field.

On the "Event Website" screen, each event page has a URL direct link listed. Drag to select this link and then paste it into your web editing program or blog. Your url will look something like: https://event-manager.compete-at.com/ClubName/eventname

From your club admin homepage, click the "Club Website" tab. Here you will see a list of your direct URLs. Your url will look something like: https://event-manager.compete-at.com/ClubName

When you create a new event, the first step allows you to choose a previous event to clone. Just choose a previous event and click "clone".

Before testing be sure to click the "preview" button on the fees page to make sure this looks correct. For testing entries, click the button "allow skip payment" on the general setup screen. Then click the red Logout button at the top of the screen and register for your event. If your registration box isn't active, then you probably need to change the date registration open date. After you're done, delete your test entry and turn off "Skip payment at signup" and set your registration date back.

There are three options to accept entries for your event.

1. Individual Entries - In which 1 person registers themselves for your event. Typically used for races, general meetings and sports in which people compete as individuals such as a marathon, archery tournaments or tennis match.

2. Simple Team Roster - A single person registers and pays for the entire team. You as the admin, can configure the team roster form and ask them specific questions. Typically used for team events such as soccer, volleyball, baseball, etc.

3. Team Requirements - A single person registers a team and invites team members to complete their own event requirements. This is the most complex and used when every team member must complete their own series of forms and requirements. Typical uses are offshore sailing events.

In order to delete a division, you should first make sure that everyone is removed from the division and placed elsewhere before deleting it. Once everyone is repositioned, you can delete the division by going to the "Division" tab under Event Setup. Once in the “divisions” page, select the division that you want to delete, and click delete.

Event Manager gives you the flexibility and control to "queue" up requirement forms and entry forms for approval. On the requirements page in the Event Setup, select the appropriate "approval" checkbox next to the form. On your event dashboard, these will be flagged for you for easy processing.

You can either create one event and then clone it and change the dates OR you can use divisions. See the video "Creating a multiday event" using divisions on the video page.

Divisions or Categories, allow you to segment your registrants. They are often used for different disciplines, genders or ages. You can also restrict registrations using divisions. For instance, you may want to only allow adults over age 18 to enter your event. For a short video on how to use divisions, click here.

From your club admin homepage, click the "Club Website" tab. Here you can select a navigation color for your menu, upload a logo and choose from our banner library. If you want to upload your own graphic, a template is available to download in the sidebar help.

In the first section of the setup fees page, click "Add another fee". Then select the checkbox that says "Allow user to purchase more than one in cart".

In the "custom fees" section of the setup fees page, click "Add another group". Next, enter details about this group. Be sure to check "show" to make them appear and that you selected the option to allow registrants to choose only one from the group.

There are two options for this. Use a "Custom Group Fee" to crate a list of fees, one for each day, and then enable the user to select one or multiple days. The second option is to use divisions. For a short video on how to use divisions to create a list of fees for each day, click here.

Late fees appear during the registration process only on the date you specify. If you wish to encourage users to register early to avoid the late fee, we suggest you add text to the event homepage using the web page editor. The other option is to use a discount fee and give all early bird registrants a discount if registered before a certain date.

1. Click on the edit icon next to the entry requesting a refund. 2. Click the "Payments" button. 3. Click on "request refund" button. In the QTY column enter "1". 4. Click issue refund. NOTE: Compete-At does not process refunds for you. You must pay all refunds back to your registrants. Logging a refund ensures that you have a record in the system but does not credit the registrants credit card.

An entry that has paid cannot be deleted but you can withdraw it from the event. Search for the entry from the "Manage Entries" page. Click on the entry and then the delete button.If the person has made a payment, then you can only withdraw them from the event. Click the checkbox next to "withdraw" and then save the page.

Withdrawing a person from an event simple flags the entry to show you that they will no longer attend or participate. For exports, the entry will still be exported, but you will see a "yes" in the withdraw column. You can only withdraw someone, and not completely delete them, because of the financial transaction history that has been recorded.

Below are instructions for changing a payment method for a registrant. For instance, they indicated they wanted to send a check, but have now decided to pay by credit card. 1. Click on the edit button (pencil icon) next to the registrant you would like to edit. 2. Click on payments tab for the registrant and then the “Initial” link under the Fee Type heading 3. Click the “Deny Payment” button at bottom of the screen. 4. After these steps, the registrant is free to make a new payment.